TERMS AND CONDITIONS

GENERAL

References to `Beautiful Calm` and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Beautiful Calm. References to ‘you` and ‘your’ shall be deemed to be references to persons placing an order.

These terms and conditions also cover our emails and any other associated promotional activity. These Terms and Conditions do not affect your rights as a Consumer.

 

ORDERS

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms and Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order via email to info@beautifulcalm.co.uk. By placing an order through our website you are making an offer to Beautiful Calm to purchase the goods outlined in your order upon the terms described in your order. We cannot refund for discount codes or add discount codes once your order has been processed and confirmed. It is the customers` responsibility to enter the correct code at the checkout. We can only accept one discount code per transaction and order. It is the customers` responsibility to provide Beautiful Calm with the correct delivery address. We as Beautiful Calm will use the address provided to send your items to, it is the customers` responsibility to ensure we have to correct address including door number and postcode. We will not be liable for any lost parcels due to the wrong address being provided.

 

After placing an order online, we will send confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Please note that we will not be able to meet any obligations as a result of the following reasons:

  • ​If the product you ordered is out of stock.

  • We are unable to authorise your payment.

  • If it is identified that there is a product description or pricing error.

  • If customers do not reach any order criteria outlined in the Terms and Conditions.

  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, we will contact you by email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel. Faulty items come under the following: Broken items or damage to items. Beautiful Calm reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from Beautiful Calm website. When placing an order you will be added to our email list. However, should you wish to not receive newsletters and offers, please inform us and we will remove you from our list.

WEBSITE PRODUCT PRICING AND DESCRIPTIONS

Every product on sale is subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees. We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do our best to ensure everything is as accurate as possible. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

 

CONTRACT CANCELLATION

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Consumer Contracts Regulations, provided you exercise your right no longer than 14 working days after the day on which you receive the products. Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period. Should you wish to cancel your order prior to despatch, please contact us on. Please note that there may be occasions when a cancellation request is received after an order has been processed and dispatched. If your order has already been dispatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition, postage will not be refunded however. Where possible we would ask that you return the items with the original packaging.

FAULTY GOODS

All goods are thoroughly checked before being dispatched for any damage or faults. If faulty or damaged items are received, we will replace these items, within 14 days of purchase. However this does not include the results of normal wear and tear. Postage for these items will only be refunded at the basic rate.

RETURNS

If you change your mind, wish to cancel your order or want to return an item, please email us within 14 days of receiving your item. This can be done by contacting our team via email at info@beautifulcalm.co.uk

 

Under the Consumer Contracts Regulations, we need to receive the item back within 14 days receipt of purchase. We ask that you please return the items with their original packaging, otherwise we cannot accept your return or exchange. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage or loss. If an item is returned to us outside of the 14 day time frame or is in a non re-saleable condition i.e. used, the item will be returned to you automatically. Once we receive the whole order back we will issue a full refund for the items. Original or returns postage fees will not be refunded, unless the product is faulty in which case the original, basic postage rate will be refunded along with the original product costs.

RETURNING ITEMS

Please email us to confirm your return, before sending. Please see above for information on our Returns Policy. Please ensure that your items are unused and in the original packaging within the parcel.

​To return your product, you should mail your product to: Beautiful Calm, Perriswood, Stag Lane, Great Kingshill, Bucks HP15 6EW

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

GIFT VOUCHERS

Only one gift voucher code can be used per order. Any other discount codes are not valid with gift vouchers.

Gift vouchers are non refundable. If the items you purchase are not to your liking we can only exchange. Gift vouchers have no money value and can only be redeemed once. You'll be sent a code with your order within 24 hours which is available for 12 months.

DISCLAIMER AND LIMITATIONS OF LIABILITY

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Beautiful Calm cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information. Beautiful Calm make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems. Beautiful Calm are not liable for items being lost in the post within the sector of: the wrong address provided, lack of information i.e. missing door number or postcode. We send the items to the information provided by the customer, which is the customers' responsibility.

TERRITORY AND LAW

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.